NEWS & UPDATES

The Challenge: Ineffective Incentive Structure Holding Back Performance The auto repair shop was using a flat team incentive system based on monthly revenue targets. This approach treated the team as a single unit, ignoring individual technician productivity, attendance, and quality of work. Several issues emerged: No recognition of individual effort: Technicians were paid incentives as if they worked in isolation, without considering their actual contribution. Ignoring atte

Why Change the Commission Structure? The original flat commission system rewarded service advisors solely based on gross sales. While this encouraged high sales volume, it also led to unintended consequences: Overuse of discounts to close deals, which cut into profit margins. Inconsistent customer service as advisors focused on sales rather than quality. Lack of accountability for returns or parts management. Tardiness and attendance issues went unchecked, affecting shop