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In many auto repair shops, motivating technicians to perform at their best can be a challenge. Traditional incentive systems often fail to recognize individual effort and quality, leading to inefficiencies and missed business goals. One auto repair shop faced this exact problem and turned to Exactitude Bookkeeping for a solution. This case study explores how a comprehensive bonus plan and system integration helped transform their incentive structure, driving productivity, qua

Auto repair shops often face challenges in motivating service advisors while maintaining profitability and a positive workplace culture. One Ontario-based auto repair shop recently tackled this issue by revising its flat commission structure on gross sales. They replaced it with a more balanced, KPI-based bonus system designed to drive accountability, reward consistency, and improve overall business performance. This transformation took 2.5 months of mapping systems, document